Frequently Asked Questions

Are you licensed by the Commonwealth of Massachusetts?
YES. Independence Home Care is licensed as a non-medical home care agency with the Commonwealth of Massachusetts (License #8003).
What services does Independence Home Care provide?
Independence Home Care provides in-home non-medical assistance to disabled individuals, elderly, post-surgical, and other clients. Independence Home Care is there to lend a hand and provides clients with trained, insured and bonded caregivers, for just a few hours a day or 24-hour care. Our caregivers can provide clients with a wide range of services including:

Meal planning and preparation
Light housekeeping
Assistance with personal care
Companionship

Our caregivers are more than happy to tailor our services to meet the individual needs of our clients. At Independence Home Care, our goal is to allow our clients to maintain an independent lifestyle within their own home environment. For a more detailed listing of our service offerings please click here.

Can Independence Home Care help clients with their medications?
YES. Independence Home Care can remind clients to take medication; however, our caregivers do not administer any medication.
Do I need to sign a contract with Independence Home Care?
YES. Independence Home Care will clearly outline your selected services and the terms of the agreement between you the client and Independence Home Care. The agreement serves both parties to ensure a thorough understanding of the services that will be provided. However, clients may cancel the contract at any time.
Am I locked into my service contract with Independence Home Care?
NO. Independence Home Care requires no long-term commitment for our services; however, cancellations must be made 24 hours in advance of a scheduled visit to avoid a cancellation fee. Independence Home Care reserves the right to charge for a scheduled visit if insufficient notice is not given.
Do I have the option to change caregivers?
YES. Independence Home Care strives to maintain excellent customer satisfaction. Our goal is to provide you with a well matched caregiver from the outset. Should you wish to change caregivers, we encourage you to contact our office right away.
What if I need to make changes to my service?
At Independence Home Care we understand that client’s needs change over time. Our service offerings are flexible, and we can adjust care schedules on short notice. We require cancellation/change notification within 24 hours of a scheduled visit.
How quickly can Independence Home Care provide service?
Independence Home Care can generally provide service within 48 hours. If immediate care is desired please contact our office and we will make every effort to accommodate your request.
How many hours am I committed to?
Independence Home Care typically requires a four hour minimum per visit, although exceptions can and will be made.
Do you schedule the same caregiver for each visit?
YES. Independence Home Care matches clients to caregivers who best fit their needs. Our goal is to develop a strong, ongoing relationship between our caregivers and clients.
What happens if my caregiver is unable to make my scheduled appointment?
Independence Home Care will give you the option to reschedule or gladly dispatch another qualified caregiver for your assistance.
What cities and towns do Independence Home Care serve?
Independence Home Care serves a wide variety of communities throughout eastern Massachusetts. For a detailed list of areas served please click here.
Can your caregivers provide service in nursing homes or assisted living facilities?
YES. Independence Home Care can provide supplemental service to you in either type of facility. We can offer additional services alongside those already provided by the tending facility.
How do I set up services with Independence Home Care?
Just one toll-free call to Independence Home Care at 1-877-805-9090 starts you on the path to receiving industry leading expert care. At Independence Home Care we will go above and beyond to make sure our clients enjoy a smooth transition into our services.
What are Independence Home Care’s fees?
Independence Home Care will provide the services selected at the rates established by our current Rate/Fee Schedule. The rates and fees depend on the type of service provided. Please contact us for a more detailed quote and an evaluation of your needs.
How often does Independence Home Care bill for its services?
Independence Home Care bills clients biweekly. Any questions regarding your invoice should be directed to our office.
Do I pay the caregiver directly?
No. Since all caregivers are employees of Independence Home Care, you are not required to pay the caregiver directly. Our office will bill you for services rendered biweekly.
How do I make a payment to Independence Home Care?
Payment for services rendered by Independence Home Care are payable by major credit card, check or money order.
Are Independence Home Care’s services covered by my private insurance or Medicare?
No. Independence Home Care is a private pay company.
How do Independence Home Care’s costs compare to those of assisted living or nursing home facilities?
Choosing Independence Home Care over an assisted living or nursing facility can save an average of $1,790 per month, which amounts to an average yearly savings of $21,480.

Average Monthly Cost Comparison

Assisted Living Independence HomeCare
All-In Cost $ 5,000 $ -
Property Taxes - 250
Property Insurance - 60
Maintenance - 500
Utilities - 400
IHC Services - 2000
Monthly Cost $ 5,000 $ 3,210

As the above analysis shows, Independence Home Care is a far more cost effective alternative to assisted living facilities. Beyond the simple cost savings, the benefit of being able to live in your own home is priceless!

How can I get additional information?
If you have additional questions please feel free to contact our office and we will work with you to arrange a uniquely tailored service plan.